Effective Date: May 24, 2018
NO.1 - ACCEPTANCE OF TERMS
NO.2 - THE INFORMATION WE COLLECT: WHAT + HOW WE GET IT
SpikeSpencer.com strives to give you the many advantages of Internet technology and provide you with an interactive, personal experience.
You may, however, visit our site anonymously.
When purchasing a product or service, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, and/or credit card information (“Billing Information”). We receive a portion of your payment information from our payment processes (such as the last four digits, the country of issuance, and the expiration date of the payment card) and we ask you to select your jurisdiction for tax purposes.
Additionally, sometimes we require you to provide us with information for contractual or legal reasons. For example, we may ask you to select your jurisdiction when you sign up for paid Services to determine if, and how much, tax we need to collect from you. We’ll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide personal information when requested, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it.
We do not collect any personal information for Visitors when they use the Site, unless they voluntarily provide such information, when registering or making a purchase. In such cases you may be asked to enter your first and last name, e-mail address, mailing address, and phone number information (“Personal Information”). In addition to the information listed above, we may collect and store additional information that you voluntarily provide to us (e.g. via a survey, via your comments on our Site, via a form or in responding via email to a feature provided on the Site or participating in contests or similar promotions), such as, but not limited to household income range, gender, product preferences, and other information that does not identify you personally. Our Site contacts individuals who specifically request that we do so or in the event that they have signed up to receive our free newsletters or have purchased one of our products or services. Our Site collects personally identifying information from our users during online registration and online purchasing.
All of this information is provided to us by you. Your information is stored at the list server that delivers crownyourself.com newsletters. Your information can only be accessed by those who help manage those lists in order to deliver email to those who would like to receive SpikeSpencer.com newsletters. If at any time you would like to unsubscribe from receiving future newsletters, we include detailed unsubscribe instructions at the bottom of our emails.
When you sign up for our paid Services, we collect your information (such as course materials, video and audio recordings of courses, calls, live events, and materials submitted by Client in the context of the courses and programs, as well as storing these on our membership site) for future lecture, teaching, and marketing materials.
We automatically collect information from your activity when you use the Site, including, without limitation: IP addresses, which may consist of a static IP address and will sometimes point to a specific identifiable computer or device; browser type and language; referring and exit pages and URLs; date and time; amount of time spent on particular pages; what sections of the website you visit; and similar data and Information about your device, including the type of device; universally unique ID (“UUDI”); advertising identifier (“IDFA”); MAC address; operating system and version (e.g., iOS, Android, or Windows); carrier and country location; hardware and processor information (e.g. storage, chip speed, camera resolution, NFC enabled); networks type (Widi, 3G, 4G, LTE); and similar data.
We also collect information using a standard feature found in browser technology called a “cookie.” Cookies are bite-sized files that a site or its service provider transfers to your computer’s or mobile device’s hard drive through your Web browser (if you allow) that enables your computer to “remember” information about your visit. By showing how and when you use the Site, cookies help us remember and process items in your shopping cart, understand and save your preferences for future visits, and complete aggregate data about site traffic and site interaction so that we can enhance your experience using our Site and offer better tools in the future. They also prevent you from having to re-enter your preferences on certain areas of the Site where you may have entered preference information before. The Site also may use web beacons (single-pixel graphic files also known as “transparent GIFs“) to access cookies and to count users who visit the Site or open HTML-formatted email messages.
We may contract with third-party service providers to assist us in better understanding our Site’s visitors. The Site and third-party service providers also may use web beacons to access cookies and count users who visit the Site or open HTML-formatted email messages. These service providers are not permitted to use the information collected on our behalf, except to help us conduct and improve our business.
We let our Users control what cookies and similar technologies are used through their sites (except those we need to use to provide the Services properly, such as for performance or security related reasons). Some of this information is similarly collected automatically through your browser or from your device.If you do not want us to place a cookie on your hard drive, you may turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Site may not function properly.
Third Party Sites
We receive some of your information from third parties (like when you register for an account using a third party service or when you make payments to us using our payment processor). If you sign up for paid Services, we obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance and the expiration date.
We use third-party analytics services (such as Google Analytics) to evaluate your use of the Site, compile reports on your activity, re-market our products, collect demographic data, analyze performance metrics, improve our marketing and advertising, and to collect and evaluate other information relating to the Site and mobile and Web usage. We have enabled Google Analytics advertising features such as re-marketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with Personal Information or Billing Information.
Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/
You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout
Please be advised that if you opt-out of any service, you may not be able to use the full functionality of the Site.
NO.3 - WHEN YOUR INFORMATION WILL BE USED
You given your explicit and voluntary consent to the use of your personal information in a particular way. When you consent, you can change your mind at any time.
We have a legitimate interest in using your personal information. In particular, we have a legitimate interest in the following cases:
To operate the business and provide you with tailored advertising and communications to develop and promote our business.
To analyze and improve the safety and security of our company - we do this as it is necessary to pursue our legitimate interests in ensuring company is secure, such as by implementing and enhancing security measures and protections and protecting against fraud, spam and abuse.
To provide and improve the Services, including any personalized Services - we do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our Users on a sustained basis.
To anonymize and subsequently use anonymized information.
To protect your vital interests, or those of others.
To Adhere to the Law
We will use your Personal Information if we have legal obligation, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.
To Provide You with Services + Products
We need your personal information to provide you with Services and products requested by you, or to respond to your inquiries. In other words, so we can perform our contract with you or take steps at your request before entering into one. For example, we need your email address so you can sign in to your account on our membership site.
NO.4 - HOW WE USE, STORE, AND SHARE YOUR INFORMATION
Any of the information we collect from you may be used in one of the following ways:
To Personalize Your Experience
To Improve Our Site, Services, and Products
We continuously strive to improve our products and services based on the information we receive from you. We analyze and learn about how our products and services are accessed and used, evaluate and improve our Services (including by developing new products and Services and managing our communications) and to monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually.
To Improve Customer Service
We continue to strive to better understand you, our Visitors, Registered Users, customers, and our products and services. We may analyze the Order Information and Other Information in aggregate form in order to operate, maintain, manage, and improve the Site and/or our products. The aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.
To Process Your Orders
We transmit your personal information and billing information via an encrypted connection to our payment processor. Your personal information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To Administer a Contest, Rewards, Promotion, Survey, or Other Site Feature
In order to provide our services and administer our rewards and promotional programs, we may share your Personal Information and Other Information with our third-party promotional and marketing partners, including without limitation, businesses participating in our various programs. Also, in order to promote our services and send you tailored marketing communications about products, services, offers, programs and promotions and to measure the success of those campaigns. For example, we may send different marketing communications to you based on your preferences or what we think may interest you based on other information we hold about you.
To Communicate with You
We send you periodic emails, including sending you emails about your transactions, service-related announcements, and to inform you about our products and services and those of our third-party marketing partners.
To Tailor Our Advertising
We analyze your interactions with our products and services and third parties’ online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our services to you on a social media site if you already signed up for paid services or we may choose to serve you a particular advertisement based on your subscription to our email list or what we think may interest you based on other information we hold about you.
To Solicit Your Feedback
We continuously rely on your feedback, praise, comments, and questions, to improve our Site.
To Help Our Hired Companies Perform Their Functions
To Inform Our Affiliates
We share personal information with our affiliates when it is reasonably necessary or desirable, such as to help provide Services to you or analyze and improve the Services we or they provide.
To Inform Our Partners Under Common Control with Us
We may share some or all of your Information with any of our parent companies, subsidiaries, joint ventures, partners or other companies under common control with us. For example, we may share your personal information when our Services are integrated with their third party Services, but only when you have been informed or would otherwise expect such sharing.
To Adhere to the Law
To the extent permitted by law, we may also disclose the Information: when required by law, court order, or other government or law enforcement authority or regulatory agency; or whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of Spike Spencer International or others, or prevent fraud or abuse of our clients, such as to meet national security or law enforcement requirements. Also, we may also disclose the Information to comply with applicable legal requirements such as tax and other government regulations and industry standards.
NO.5 - HOW WE STORE YOUR INFORMATION
Your information is stored at the list server that delivers the SpikeSpencer.com newsletters, emails, and products. Your information can only be accessed by those who help manage those lists in order to deliver email to those who would like to receive our emails, newsletters, podcasts, promotions, contests, surveys, products and services.
All of the newsletters and emails that are sent to you through the Site include an unsubscribe link in them. You can remove yourself at any time from our newsletters or mailing list by clicking on the unsubscribe link that can be found in every communication that we send you.
NO.6 - HOW WE PROTECT YOUR INFORMATION
We implement a variety of security measures to protect your Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, and any other unlawful form of the processing of the personal information in our possession. We take commercially reasonable steps to maintain the safety of your Personal Information and Billing Information when you place an order or enter, submit, or access your Personal Information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, email sent from the Site many not be secure, and therefore, you should take special precaution and care in deciding what information you choose to send to us via email.
Be vigilant and do your own due diligence to protect your information.
NO.7 - HOW TO ACCESS + MODIFY PERSONAL INFORMATION YOU SHARE
If you have registered for our Site, you may access, review and make changes to your Personal Information, Billing Information, and certain Other Information, by following the instructions found on the Site.
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Customers cannot opt-out of receiving transactional emails related to their account or their Orders. We will use commercially reasonable efforts to process such requests in a timely manner.
Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.
In that case, you can access, update, change or delete personal information either directly in your account or by contacting us at info@SpikeSpencer.com to request the required changes. Please note that, for technical reasons, there is likely to be a delay in deleting your personal Information from our systems when you ask us to delete it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.
The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria.
As clients may come back to us after their account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You should also be aware that if you voluntarily disclose Personal Information publicly to third parties — for example on our message boards or web logs; through e-mail; during webinars, classes, telephone conferences, or coaching calls; or in comment or chat areas — that information can be viewed, heard, collected, and/or used by others besides us without our knowledge and may result in unsolicited messages from other individuals or third parties. Such actives are beyond the control of this Site and this policy.
Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely.
NO.8 - AFFILIATE SITES + LINKED SITES
Occasionally, and at our discretion, we may include, offer, or advertise third party websites, products, or services on our Site. We have no control over the privacy policies or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. SpikeSpencer.com expects its partners, advertisers, and affiliates to respect the privacy of our users.
As such, we are not responsible or liable for the content, actions, activities, and/or privacy policies of those linked sites, nor do we monitor or guarantee in the information contained in third party sites that are linked to from our site. SpikeSpencer.com does not endorse any views expressed or products or services offered therein. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these external sites. You may submit your feedback to info@SpikeSpencer.com
NO.9 - ADVERTISING
We share personal information with third parties so they and we can provide you with tailored advertising and measure and monitor its effectiveness. For example, we may share your pseudonymized email address with a third party social media platform on which we advertise to avoid serving our ads to people who already use our services.
NO.10 - CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
This Site is not directed to children under the age of thirteen (13) and we do NOT knowingly collect or distribute to third parties Personal Information from children under the age of thirteen (13) through our Site. If you are under thirteen (13), please do NOT give us any Personal Information. We do NOT knowingly allow children under the age of thirteen (13) to publicly post or otherwise distribute Personal Information through the Site, nor do we condition the participation of a child under thirteen (13) in the Site’s online activities on providing Personal Information. We screen users who wish to provide personal information in order to prevent users under the age of thirteen (13) from providing such information.
NO.11 - NOTICE TO NON-U.S. RESIDENTS
NO.12 - NOTICE TO CALIFORNIA RESIDENTS
Spike Spencer International and SpikeSpencer.com does not monitor, recognize, or honor any behavioral advertising opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.
NO.14 - GOVERNING LAW
This policy and the use of these Sites are governed by the laws of the State of California. If a dispute arises under this Policy, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following locations: Los Angeles County. Any costs and fees other than attorney fees associated with the the mediation will be shared equally by each of us.
SpikeSpencer.com is controlled, operated and administered entirely in Los Angeles, CA. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
NO.15 - HOW TO CONTACT US
Spike Spencer International
8306 Wilshire Boulevard, Unit 797
Beverly Hills, CA 90211